Save Time by Asking These Key Questions

One time saving sales step is to get all of the basic project information out on the table at your initial meeting with a potential new channel letter client.

What are the key questions to ask when you meet with a new prospect? Asking these questions should give you a good read on the basics of the project:

1. Is your new channel letter sign already designed?

2. (If no to question #1) Who will design the sign?

3. (If no to question #1) Are you the only person who must approve the design?

4. (If no to question #3) Who else must approve the design?

5. (If yes to question #1) May I see the design file?

6. (If yes to #5) Who designed this sign?

7. Is this the first time these channel letters have been produced, or have they already been installed at another location?

8. What is your budget for this project?

9. What is your timetable to have this sign project completed?

10. Do you have a grand opening date by which the project will need to be complete?

11. Is this the only location for which this sign will be needed?

The initial design questions help you to understand 1) if they already have a design file, and 2) if not, are they expecting you to produce the artwork?

You also need to know if your prospect is the only person who must approve the design prior to production.

As you know, obtaining additional design approvals will add to the project timeline.

You also need to see the existing design file (if there is one) to be sure it can be produced as a sign.

Some artwork files look fine in print but are not easily replicated as a sign.

The budget is obvious – you need to gauge if the client has a realistic grasp on the costs involved with such a project.

Refusal to state a budget number is not a good sign. The final question asks whether any future work is available from this project.

Signage projects that may lead to future work are worth more effort than single locations.

Use this list for screening your potential new project. It will help you get a sense of the type of client and the project value.

Comments

I work for a small business that is thinking of getting new signage for our stores. It was helpful to read this and see what information will be needed o nth other end. We'll make sure to have all this information with us when we are ready to get the signs made. Thanks for all the helpful information.

I actually really appreciated this post, especially because of how thorough it is. It clearly shows that you take an interest in having all the details in order to create a perfect sign for the customer. Ultimately, asking the right questions will ensure that there are no issues in communication. Thanks for sharing.

These were great tips for looking at and determining what kind of sign is going to be best for you. I think knowing the timetable for things like signs and locations is important, and knowing the specifics of who needs to verify the signs is good too. Budget of course is a smart thing to consider, and all of these other ideas were great. Thanks for sharing!

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